100% Satisfaction guarantee!
If you find any product on this site at a lower price anywhere we will match it
plus give you an additional 5% off! Our Prices can't be beat. That's our guarantee to you.
To qualify for the best price
found, you must let us know at time of sale and provide a web address of the
company that has the lower price.
We want to make your online experience smooth and easy! We've tried to think of
every possible question you might have about shopping at our site, buying our
products, and finding out about our customer service policies. So take a look
here for the basics on what it's all about. If you don't find the answer you
need, or you have a specific question, you'll find instructions on how to
contact us for more information in many of the answers. Here are some of the
most commonly asked questions many folks have when new to a website:
1. While searching & browsing,
whenever you find an item of interest, enter the value in the quantity field, simply click "Add to
Cart
". Placing an item in your Shopping Cart ensures it will be waiting for you
when you're ready to checkout. This doesn't commit you to buying these items and
they may be removed at any time.
2. Begin the checkout process by entering your email address. Now click
"Enter Order Process" and follow the directions beginning with
entering or confirming your address information.
3. If you prefer to order by phone, fax or mail, click
here
How
much does shipping cost & what are my options?
Shipping is FREE in the USA except Alaska and Hawaii, if your total order
(excluding taxes) is more than $100.00 If
applicable, see additional charges below.
The following chart applies to orders less than $100.00
Places out side of the contiguous states will be charged for, and notified of
the actual shipping.
Shipping &
Handling Charges
If order
totals:
ADD:
up to
$15.00
$6.50
$15.01-$30
$7.50
$30.01-$50.00
$9.99
$50.01-$60.00
$11.99
$60.01-$75.00
$13.99
$75.01-$100.00
$15.99
over
$100.00 (48 contiguous states only)
Additional charges may be
required.
*
FREE
* Additional
charges may be required.
(See details of additional charges below)
To Virgin Islands (U.S.)
$12.50 extra
To Alaska, Hawaii, Puerto Rico and Canada
$12.50 extra
Additional charges
Additional charges
may be required for deliveries to Alaska and Hawaii. You may also be required to pay duty, taxes
or extra shipping charges to
destinations outside of the 48 contiguous states, such as Puerto Rico and foreign APO and FPO
addresses and others. We do
honor the bank cards listed on our Payment Options for orders originating
anywhere in the world
Expedited Delivery—For delivery within 3 to 4 business days, you
can specify Expedited Delivery for an additional $7.95 per expedited
address. This applies only to in-stock items delivered to the Continental
U.S. Some oversized or heavy items, or items being shipped direct from
manufacturer, cannot be expedited.
Heavy Weight Items
such as large furniture, wall-hangings, statues, clocks, fountains and heavy stones,
(just to mention a few) require special packaging
and additional freight. Where this is necessary, the item is designated
with an alpha category. The chart below shows the additional fee which
will be calculated on your order.
Additional
Charges for Heavyweight/Oversize Items
Items
are indicated by a letter in parentheses ()
Please add
$12.50
for all shipments to Alaska, Hawaii, Puerto Rico and
Canada.
Items with heavyweight charges not available outside the
48 contiguous states.
When
will I receive my order? All in-stock items
are shipped within 72 hours of receipt of your order. For in-stock items
delivered within the continental United States, you should expect to
receive your order within 7-14 business days. Some items are imported
items and are shipped directly from
the manufacturer and may take up to 6 weeks for
delivery.
If
my selection is "backordered," what happens? Occasionally, a
product is more popular than we anticipated and we temporarily run out of
stock. When that happens, we notify you via email with the
anticipated shipping date .Most items that are backordered are expected to
arrive in our fulfillment center within 30 days. We ship all ordered items
as they become available, so if you have ordered more than one item and
any of those items is on backorder, you will receive multiple shipments..
You will be billed shipping for each item on a pro-rated basis (based on
the total dollar amount of your order) as it ships.
If you would like to inquire about the status of a backordered item, email
us at aug374@msn.com and include your name, address and order confirmation number, if known.
Do
you ship internationally?
At
Endless Decor Online,
we ship almost anywhere in the world! Because international shipping
charges are based upon weight, dimensions and final destination, we must
calculate the cost upon receipt of your order. When you place your order
online, shipping charges will be displayed for your order, but as our
system automatically calculates shipping for U.S. orders, please disregard
this amount. We will immediately notify you via email of the final cost
and release the order only upon receiving confirmation that you are aware
of the total cost and would like to ship the item(s). Please note that
express shipping is not available for international orders, and some
oversized items may be restricted. If you have any questions about placing
an international order, email us at aug374@msn.com
How do I find the product(s)
I'm looking for?
Shopping at Endless Decor Online is easier than ever before! We've organized our products
into sub-departments so you can go directly to the types of products you're
interested in without having to dig through page after page of items that might
not be as interesting to you. So if you're in the mood to browse by Category,
Theme or shop for a particular age group or profession, you're
just a click away to finding what you're looking for.
Cancellation
Policy
We will attempt to
cancel any unshipped order, provided you notify us within 24 hours of placing
your order. If you request to cancel the order after 24 hours of placing the
order, then the order falls within the return policy guidelines. (See the Return
Policy below) Please call (850)
543-4463
for order cancellation. Out-of-stock
Policy
If an item is
out-of-stock, we may send a substitute of equal or greater value. If a
substitution is not available and additional stock cannot be obtained, we will
cancel your order and notify you of your cancellation. Pricing
Policy
We reserve the right
to correct pricing errors without notice
Purchase a gift certificate for any
dollar amount you choose. See Gift Certificate page for details.
1. Click "Gift Certificates" at the top navigation bar found on every page.
2. From the gift certificate page, simply enter the dollar amount you
would like (25, 50, 150 etc.) in the "Quantity to Order" box. On this
item only, think of quantity as dollar amount.
3. Click "Add to my order" if you would like to continue
shopping or "Check out" if you are ready to checkout.
To redeem a gift certificate someone
has given you, follow the instructions listed on the "Gift
Certificate" page
Absolutely YES! Endless Decor SECURE
SHOPPING GUARANTEE
Endless Decor utilizes the industry standard Secure
Sockets Layer (SSL) technology to encrypt sensitive information
and ensure our sites' security, such as
your name, address, and credit card number. Encryption is a process
wherein we scramble your order information so it cannot be read by anyone
other than Endless Decor.
PRIVACY PROMISE
Endless Decor will not disclose your e-mail address. At Endless Decor, we respect our customers' privacy. We will diligently protect the
trust you have placed in us.
IMPORTANT
NOTE ON ORDERING VIA EMAIL: Please
do not submit your order or any personal information, especially
credit card information, via email. Email is not secure and your
data can be exposed or intercepted rather easily. For this
reason we do not accept orders via email .
Shopping through our SSL is your safest option, however you're still not sure
you can place your order by phone or mail. See how
to mail your order or phone in your order listed below.
We understand that not everyone is comfortable ordering online with a credit
card, but rest assured that we take great efforts to create a secure environment
for our Web shoppers! You can confidently use your credit card to place your
order with us online. In fact, we guarantee the security of our site
Email:
For inquiries such as additional questions about ordering, help locating a
specific product, or you just have a comment you'd like to pass along, feel free
to use our "Email Us" page located in the "Contact
Us" section
on the Top navigation bar found on every page.
By Phone:
(850) 543-4463
By Mail:
To place orders by check or money order
or for any other written correspondence, send to the following address. If you
need an order form, click on the "Print Order Form" page listed in the "Other
Stuff" section of the left-hand navigation bar found on every page. When
you open the "Print Order Form" page, just use your browser print
button to print the page, Fill out the form and send it to the following
address:
Your satisfaction is guaranteed
with our 15 Day Satisfaction Warranty.
It's simple..... if your order does
not meet with your satisfaction, whether it's color, size, pattern,
texture, etc., you may exchange it or return your order to us, as long
as it is within 15 days of receipt, and can be resold as new for a full refund of the purchase
price less shipping charges (if applicable) and less a 20% restocking
fee, unless it is a manufacturing defect and brought to our attention at time of
shipping. (Holiday or special request orders, Fountains, Items on
Sale and items that have been discontinued, unless damaged or defected by the
manufacture, at time of shipping, can not be returned or refunded.) Once
the merchandize has been returned and inspected, if it meets all the criteria
mentioned above, you will receive your refund based on this policy, within 5
working days. If the merchandize does not meet the criteria as re-sellable
merchandize you will not receive a refund. We will give you two weeks to let us
know if you want us to return un-sellable merchandize back to you at your
expense. All shipping charges will be at your expense.
Custom sized orders and
special orders may not be
returned for credit.
Products must be in original packaging and be in
NEW re-sellable condition.
To process a return please contact via
email
Defective Items
Defective items will be replaced if returned within
7
business days. Please
contact customer service to report defective items via email
Please do not ship any merchandise back to us
under this warranty without receiving an Return Authorization number
from us first.
(1) You must contact us via telephone for authorization before returning
any merchandise:
(2) Shipping costs for the returning of merchandise are the responsibility of the
customer.
(3) We cannot accept returns on merchandise that have been damaged or soiled.
(4) PLEASE NOTE: custom made, and specially requested items are final
Step 1: E-mail
us at Endlessdecor
( You may also call us at (850)
543-4463 ) Include with your E-mail your
Name, Address, Phone Number, and Invoice number. After receiving your
request and usually within 24 hours you will be contacted via e-mail with a
return-authorization number.
Step 2: Repackage
the item that you would like to return in it's original packaging or
equivalent and enclose with it the return-authorization number.
Step 3: Send
your package with UPS or any other carrier that can track and insure
packages to the following address: (address will be provided when
authorization number is sent)
Taxes are applied under the following circumstances:
All order placed
or shipped into
Florida.
7% Sales Tax is applied to orders shipped into Florida. The tax is
applied to the merchandise total plus the requisite shipping and
handling charges.
What mail should I expect from
Endless Decor?
You may receive periodic mailings from us
with information on new products and services, or upcoming events. If you do not
wish to receive such mailings, please let us know by sending an email to us at aug374@msn.comor calling us at (850)
543-4463 or by writing to us at
Endless Decor,
1800 Blue Crane Ln Knoxville, TN
37922. Please provide us with your exact name, email and mailing
address.
The
contents of the EndlessDecor.com web site may be copied and redistributed, subject to
the following restrictions: - The recipient may not derive income from the
information itself - In any material based on this information, the recipient
agrees to acknowledge EndlessDecor.com.
Limitation of Liability
EndlessDecor.com publishes information on the Internet to enhance public access to
our information. EndlessDecor.com makes no warranties or representations, either
expressed or implied, with respect to the information contained within the web
page, its quality, merchantability, performance or fitness for a particular
purpose. In no event shall EndlessDecor.com (its officials, employees, and agents) be
liable for any direct, incidental, consequential, or indirect damages, arising
out of the use or inability to use the service, or any information, or
transactions provided on the http://www.EndlessDecor.com web page. EndlessDecor.com is not
responsible for any typographical errors.
